We bring clarity to complex growth challenges so you can make decisions
about the future and undertake change
Our services help clients realize upside
in the following areas:
* penetrating high potential
* increasing share of wallet
* neutralizing competitive threats
* institutionalizing best practices
We focus on service companies because
they have unique challenges and opportunities that arise from the fact that
what they sell is intangible. Their product can't be boxed upand placed on a shelf, making quality difficult to define and even tougher to measure.
Whether they are in wealth management, home services, health care or even an industry association, our clients are executives who strive to find new ways to create superior and consistent experiences for their customers. They understand the challenges associated with inspiring and training their people to meet changing customer expectations. They also recognize that their current way of doing things isn't going to get them where they want to go because consistency becomes even more difficult to achieve as the firm grows.
Solving the problems faced by service businesses requires a different approach than what’s needed to help product companies. Because their success relies on consistently delivering a superior client experience, much more of their challenge stems from a constant need to inspire and train their people to relentlessly pursue insight into client needs. We use unconventional tactics that help clients truly understand what experience their customers expect, what competitors are delivering and how their own capabilities measure up.
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